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Direct Debit Request Service Agreement

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Pay now or by instalments
Direct Debit Request Service Agreement

If you have elected to pay using Direct Debit, you authorise and request the Fines Enforcement and Recovery Unit (APCA User ID Number 77422) to arrange for funds to be debited from your account at the financial institution identified and as prescribed through the Bulk Electronic Clearing System (BECS).

This authorisation is to remain in force in accordance with the terms and conditions described in the Direct Debit Request Service Agreement.

Your responsibilities

It is your responsibility to make sure:

  1. Direct Debit is available through your nominated account through BECS. If you are unsure, check with your financial institution.
  2. The account details you have provided are correct. If you are unsure, check against a recent statement or check with your financial institution.
  3. Sufficient cleared funds are in the nominated account when the payments are to be drawn. If a debit item is returned unpaid by your financial institution, you may be liable for any dishonour fees charged by that financial institution and it is your responsibility to ensure that your scheduled instalment payments are maintained.
  4. If you wish to cancel, defer or alter a Direct Debit, submit a Direct Debit Cancellation Request Form or call the Fines Enforcement and Recovery Unit or your financial institution at least five business days before the next instalment is due. Direct Debit Cancellation Request Forms are available at www. fines.sa.gov.au or by calling 1800 659 538. If the Direct Debit agreement is cancelled and an amount remains outstanding, under the obligations of your payment arrangement, you will need to ensure that your scheduled instalment payments are maintained.
  5. If you wish to dispute any debit item, contact the Fines Enforcement and Recovery Unit on 1800 659 538 or provide full details in writing to https://myfines.sa.gov.au/OnlineFines/Email

Our commitment

The Fines Enforcement and Recovery Unit will:

  1. Arrange deductions in accordance with the ‘Details of the account to be debited’ and ‘Payment arrangement details’ authorised in this form.
  2. Make deductions from your nominated account on the day that the instalment payment is due. If the debit falls on a day that is not a business day, we may direct your financial institution to debit your account on the next business day. If you are uncertain as to when the debit will be processed to your account, check with your financial institution.
  3. Cease debiting your account once the ‘total amount due’ is paid or the Direct Debit arrangement is cancelled.
  4. Cancel your Direct Debit if: a. Your agreed arrangement is not complied with for a period of 28 days or longer; b. The nominated account is closed; c. The details of the nominated account are not correct; or d. The nominated financial institution was unable to process the payment.
  5. Ensure all records and account details are kept private and confidential and will only be used or disclosed for purposes relating to your Direct Debit Request payment facility in accordance with the State Government Information Privacy Principles unless otherwise authorised or required by, or in accordance with law.
  6. Provide no less than 14 days notice to you if there is a variation to any of the direct debit arrangements.
  7. We may send notices either electronically to your email address or by ordinary post to the address you have given us. Any notice will be deemed to have been received on the day they would be received in the ordinary course of post.